Articles

As a new administrator, there are going to be several things that you’ll want to address early in your tenure. You’ll likely find inefficiencies— both operationally and financially—that will require your attention. You’ll probably find HR issues that resemble an onion, several layers deep and stinky, that will demand action. You might even see glaring discrepancies in skillsets, workloads, wages, and methods of accountability for your staff that necessitate a carefully constructed strategy.

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The pharmacy technician discreetly hides his smartphone in the counter drawer, checking Facebook, sending text messages, and tweeting between patients. Similarly, the cashier at the supermarket keeps her phone behind the counter, using a lull in customer volume to send “selfies” to her friends, while the business pro- fessional, waiting for his next client to arrive, calls to talk to his friend about last night’s football game. No harm, no foul, right? After all, there wasn’t a patient requesting a prescription, a grocery shopper loading items on the conveyer belt, nor a client waiting to begin to consult.